Addressing the new requirements for Fiduciary Compliance and IT Governance!
Information Technology Governance, IT Governance is a subset discipline of Corporate Governance focused on information technology (IT) systems and their performance and risk management. The rising interest in IT Governance is partly due to compliance initiatives such as Sarbanes-Oxley, as well as the acknowledgment that IT projects can easily get out of control and profoundly affect the overall performance and productivity of an organization. A characteristic theme of IT Governance is that IT capability can no longer be a black box. The traditional handling of IT management by board-level executives with limited technical experience and IT complexity, key decisions are deferred to IT professionals.
Business leaders need to understand the overall architecture of their company’s technology platforms and applications. They must ensure that management knows what information resources are out there, what their reliability is, and what role they play in generating revenue. Understanding this key information will significantly decrease the capacity and business continuity planning needed in a rapid growth business model." A New Approach
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IT Governance implies a system in which all stakeholders, including the board, internal customers and related areas such as finance, have the necessary input into the decision making process. This prevents a single stakeholder, typically IT, being blamed for poor decisions. It also prevents users from later complaining that the system does not behave or perform as expected.
ITIL is the most widely accepted approach to IT Service Management in the world. Providing a cohesive set of “Best- Practices” guidance drawn from the public and private sectors across the world, it has recently undergone a major and important refresh project. IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Kreative’s team is constantly striving to educate organizations of the key components that may be used within their own service organization to increase productivity and efficiency.